We know that your wheelchair is as unique as you – we made it that way! And we want to help you keep it rolling as smoothly as the day it was delivered so you can get the best experience for as long as possible.

Annual check-up

You don’t need a lot of fancy equipment to maintain your chair – it’s built to last! But we do recommend a tune-up each year for powered wheelchairs that are used daily to make sure everything is working exactly as it should.

We would have spoken to you about the costs of an annual service when you were planning your purchase, but we’re here any time if you need to get a new quote, or to arrange your next service.
To book a service, call us on 0428 535 780 between 8.30am and 4.30pm AEST, or contact us anytime via email here or on our website and we’ll organise a time to pick up your chair or put you in touch with a local service agent.

As part of our commitment to providing excellence in every area of our business, we offer friendly personalised services, catering to our client’s current and future needs. Quick workshop turnaround times mean our clients are back up and rolling in a newly serviced or adjusted chair in no time. We can usually complete a tune-up within 3 to 4 hours.

During the service we’ll take a look at the tyres, battery and upholstery, carry out general maintenance and give it a general polish to make sure the frame looks as good as new.
If there are any specific problems we spot when we look at your wheelchair (much like a car mechanic) we’ll give you a call and talk through any issues to help you make a decision on what needs to be fixed, when and how.

If you have any questions on servicing of a powered or manual wheelchair contact us on 0428 535 780 and we’ll happily talk you through the options.


Simple tips for home maintenance

While you don’t need to worry too much about ongoing maintenance at home, there are a few things you can do to ensure your chair lasts longer and continues to run smoothly.
Here are our top five home maintenance tips:

  1. Make sure the battery is charged correctly: We will have talked you through the basics of caring for your machine on delivery, including charging the battery. But it’s important to read the instructions and try to stick to them as closely as possible. A happy battery is a long-lasting battery.
  2. Keep the chair in a clean condition: This is a no-brainer. Most things in life work better when they are clean. A quick wipe with a soft damp cloth will do the trick nicely but avoid using too many harsh chemicals on your wheelchair or abrasive cloths if you can.
  3. Ensure the pneumatic tyres are pumped up: We recommend using a hand or foot pump (the same kind you’d use for inflating bicycle tyres) to keep your tyres ready for action, and you safe and comfortable. Flat tyres can cause wheel rims to wear prematurely and result in a very rough ride, so this one’s important to remember. You’ll find instructions on how to pump your tyres, and to what pressure, in the instruction booklet that comes with your wheelchair.
  4. Clean debris from around the wheel bearings: Hair and debris around the little ball bearings in your chair’s wheels can stop them from moving freely, which is definitely not what you want. A gentle brush will keep the dirt and dust at bay.
  5. Keep slides and actuators clean: Actuators and slides are the parts which help move your seat up and down and, if it’s a feature of your wheelchair, also tip and recline. Again, a careful brush will keep these in great shape.

With some general maintenance, tune-ups and regular checks to keep your wheelchair in good working order, you should expect it to last for around five years.


Last, but not least

If you’re ever worried or unsure about the maintenance of your powered wheelchair, manual wheelchair, or ramp, just give us a call or email. We’re always happy to offer support and help you find the answer to your queries.

Contact us on 0428 535 780 or send us an email and we’ll provide you with the right advice.